Privacy Policy
How Moralis Group (NW) Limited collects, uses and protects your personal information when you use our website or work with us.
1. Who we are
This website is operated by Moralis Group (NW) Limited, a company registered in England and Wales (company number 17206309), with its registered office at Bartle House, 9 Oxford Court, Manchester M2 3WQ. We trade as Moralis Group, Moralis Energy and Moralis Associates.
Moralis Group (NW) Limited is the data controller for the personal information described in this policy. This means we decide how and why your information is used, and we are responsible for looking after it.
If you have any questions about this policy, contact us at info@moralisgroup.co.uk or call 0161 726 5276.
2. Information we collect
Information you give us
- Enquiries and survey requests: your name, company, job title, email address, phone number, site address and postcode, and details about your building, energy use and project that you choose to share through our contact form, by email or by phone.
- Clients: information needed to quote for, design, deliver and support your project, including contact details, site information, energy data and billing details.
- Suppliers and contractors: business contact details and the competence, insurance and compliance information we need to work with you safely and lawfully.
Information collected automatically
- Website usage: information about how you use our website, such as the pages you visit, the device and browser you use, and your approximate location, collected through cookies and similar technologies. See our Cookie Policy for details.
- Technical information: your IP address and basic connection data, which are processed by our hosting provider and by third-party services embedded in our website, such as Google Maps and Google Fonts.
We do not intentionally collect special category data, such as health information, through our website. Please do not include it in enquiries.
3. How we use your information
- To respond to your enquiry and arrange site surveys.
- To prepare proposals, quotations, designs and savings estimates.
- To deliver projects, including design, grid applications, health and safety management and handover.
- To manage our relationship with you, including invoicing and aftercare.
- To meet our legal obligations, including health and safety, tax and accounting requirements.
- To understand how our website is used and improve it.
- To send you occasional updates about our services, where you have agreed to this or where the law allows. You can opt out at any time.
4. Our lawful bases
Under UK data protection law, we must have a lawful basis for using your personal information. We rely on:
- Contract: where we need to use your information to provide a quote or deliver a service you have asked for.
- Legal obligation: where we must keep or share information to comply with the law, for example health and safety and tax records.
- Legitimate interests: where we use your information to run and grow our business in ways you would reasonably expect, such as responding to business enquiries and improving our website, provided this does not override your rights.
- Consent: for non-essential cookies and certain marketing. You can withdraw your consent at any time.
6. International transfers
Some of our service providers, including our website host, may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or equivalent protections recognised under UK law.
7. How long we keep it
We keep personal information only for as long as we need it, and dispose of it securely when it is no longer required.
- Enquiries that do not go ahead: up to 2 years from our last contact.
- Client and project records: generally 6 years after the project ends, to meet legal, tax and contractual requirements. Some health and safety information may be kept longer where the law requires it.
- Website analytics: in line with the settings of the analytics service, described in our Cookie Policy.
8. Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including secure, access-controlled systems and limiting access to people who need it for their work. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the information you share with us.
9. Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to us using your information, including for direct marketing.
- Ask for your information in a portable format in certain circumstances.
- Withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, email info@moralisgroup.co.uk. We will respond within one month. There is normally no charge.
10. Contact and complaints
If you have a concern about how we handle your information, please contact us first at info@moralisgroup.co.uk and we will do our best to put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. The latest version will always be on this page.